Terms And Conditions

Gardeners Brent Cross Service Terms and Conditions

These Terms and Conditions govern the provision of gardening and related services by Gardeners Brent Cross to residential and commercial customers. By making a booking, confirming a quotation, or allowing our gardeners to start work at your property, you agree to be bound by these Terms and Conditions. Please read them carefully before placing any order for services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the individual or organisation requesting or receiving services from Gardeners Brent Cross.

Company means Gardeners Brent Cross, the service provider.

Services means gardening, garden maintenance, landscaping, clearance, lawn care, hedge trimming, planting, and any related work agreed between the Client and the Company.

Property means the outdoor area where the Services are to be performed.

Agreement means the contract formed between the Client and the Company incorporating these Terms and Conditions and any written quotation or booking confirmation.

2. Scope of Services

The Company provides a range of gardening and outdoor maintenance services within its normal service area, including but not limited to Brent Cross and nearby districts. The precise scope of the Services for each booking will be set out in a quotation, work specification, or booking confirmation provided to the Client.

All Services are supplied on the basis of the information provided by the Client before or at the time of booking. The Company reserves the right to amend the quotation or proposed scope of work if the information provided was incomplete, inaccurate, or if site conditions differ from those reasonably anticipated.

Any additional services requested by the Client that are not included in the agreed scope will be charged separately in accordance with the Companys then current rates or as otherwise agreed in writing.

3. Booking Process

Bookings may be requested by the Client through the Companys accepted communication methods. A booking is not confirmed until the Company has issued a written confirmation, which may include a description of the Services, estimated time or date, and any applicable charges.

The Client is responsible for ensuring that all details provided during the booking process are accurate, including address, access instructions, relevant property information, and any specific requirements or restrictions.

The Company may require photographs, measurements, or a site visit in order to provide an accurate quotation, particularly for larger or more complex projects such as landscaping or extensive garden clearance.

The Company reserves the right to decline any booking request at its sole discretion, for example where the work requested falls outside the normal scope of the Services, where access to the property is unsafe, or where the Company reasonably believes that it will not be able to provide the Services on the requested terms.

4. Quotations and Estimates

Quotations and estimates for Services are based on the information supplied by the Client and any assessment carried out by the Company. Time-based work may be quoted at an hourly or daily rate, while project-based work may be priced as a fixed fee.

Unless otherwise stated, quotations are valid for 30 days from the date of issue. After this period, the Company may revise the quotation to reflect any changes in costs, availability, or scope.

If, during the performance of the Services, the Company discovers that additional work is required which was not reasonably foreseeable at the time of quotation, the Company will inform the Client and may provide a revised quotation. Additional work will not be undertaken without the Clients consent, except where necessary to address an immediate safety issue.

5. Access to Property and Client Obligations

The Client must ensure that the Company and its gardeners have safe and reasonable access to the Property at the agreed dates and times. This includes arranging access through gates, communal areas, or security entrances where necessary.

The Client should ensure that pets, children, and other occupants are kept clear of the working area for the duration of the Services, and that any hazards are disclosed to the Company in advance. The Client must notify the Company of any known underground services, pipes, or cables that may be affected by the work.

The Client is responsible for obtaining any necessary consents, approvals, or permissions from landlords, neighbours, management companies, or local authorities in relation to the Services, including restrictions on noise, working hours, or alterations to shared or boundary features.

6. Payments and Charges

The Client agrees to pay the Company for the Services in accordance with the quotation or booking confirmation. Prices are stated inclusive or exclusive of applicable taxes as specified.

Payment terms will be communicated at the time of booking. The Company may require advance payment, a booking deposit, or full payment on completion, depending on the nature and scale of the work.

Where invoicing after completion is agreed, payment is due within the time period stated on the invoice. If no period is stated, payment will be due within 7 calendar days of the invoice date.

The Company may charge interest on overdue amounts at a reasonable rate from the due date until the date of full payment. The Client will be responsible for any costs incurred by the Company in recovering overdue amounts, including reasonable debt collection and legal fees.

If payment is not made in accordance with these terms, the Company reserves the right to suspend or cancel further Services, whether part of the same Agreement or under separate bookings.

7. Cancellations, Rescheduling, and Access Failures

The Client may request cancellation or rescheduling of a booking by giving notice to the Company as early as reasonably possible. Specific notice periods or cancellation fees may apply, as communicated at the time of booking or in the quotation.

Where the Client cancels a booking with short notice, or where the Company attends the Property but is unable to gain access or commence work for reasons beyond its control, the Company may apply a call out charge or cancellation fee to cover travel, staff, and administrative costs.

The Company aims to attend bookings on the agreed date and time, but all appointments are subject to weather conditions, traffic, staff availability, and other operational factors. The Company may reschedule or cancel a booking at any time where it reasonably considers this necessary, for example due to severe weather, unsafe site conditions, or illness of staff. In such cases, the Company will notify the Client as soon as reasonably practicable and will seek to rearrange the appointment at a mutually convenient time.

8. Health, Safety, and Weather Conditions

The Company operates in accordance with applicable health and safety requirements. Garden work is subject to weather conditions, daylight, and site safety. The Company reserves the right to cease work or postpone Services where continuing would be unsafe or would risk damage to the Property or plant life.

The Client agrees not to request the Company to carry out work that is unsafe, beyond the competence of the attending gardeners, or contrary to applicable legislation or good horticultural practice.

9. Waste Removal and Environmental Regulations

The handling and disposal of green waste and other materials will be agreed with the Client before work begins. Unless expressly included in the quotation or booking confirmation, waste removal is not automatically included in the price.

Where waste removal is included or requested, the Company will handle and transport garden waste in accordance with applicable waste management and environmental regulations. This may include leaves, grass cuttings, small branches, and other biodegradable material.

Soil, rubble, large tree trunks, and non-green waste such as plastics, metal, or construction debris may require separate arrangements and incur additional charges. The Company will inform the Client of any such requirements and charges before proceeding.

The Client may choose to retain green waste on site for composting or other use, in which case the Company will reasonably assist in placing waste in a designated area, subject to practicality and safety.

10. Materials, Plants, and Guarantees

Where the Company supplies materials, plants, turf, or other items as part of the Services, ownership of such items will pass to the Client once full payment has been received.

The Company will use reasonable care in selecting suitable materials and plants, and will handle them in line with good horticultural practice. However, living plants, turf, and lawns are subject to factors beyond the Companys control, including weather, soil conditions, pests, and the Clients ongoing care. As such, the Company cannot guarantee the survival, growth rate, or long term performance of plants or lawns after completion of the work.

Any non living materials or products supplied may be covered by manufacturers warranties, where applicable. The Company will pass on the benefit of such warranties to the Client, but shall not itself be responsible for manufacturers defects save as required by law.

11. Liability and Limitations

The Company will exercise reasonable care and skill in providing the Services. If the Client believes that any part of the Services has not been carried out in a proper and workmanlike manner, the Client must notify the Company promptly, and in any event within a reasonable period after completion. The Company may inspect the work and, where appropriate, will seek to remedy defects or repeat the Services at no additional cost.

To the fullest extent permitted by law, the Company shall not be liable for any indirect, special, or consequential loss, loss of profit, loss of enjoyment, or loss of opportunity arising out of or in connection with the provision of the Services or these Terms and Conditions.

The Company shall not be liable for any damage or loss arising from defects, hazards, or pre existing conditions at the Property, including diseased trees, unstable structures, hidden debris, or underground services that were not reasonably identifiable or disclosed prior to commencement of the work.

Nothing in these Terms and Conditions shall limit or exclude the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.

12. Complaints and Disputes

If the Client has any complaint or concern about the Services, they should raise the matter with the Company as soon as possible, providing details of the issue and any supporting information. The Company will investigate the complaint and seek to resolve it amicably through discussion, remedial work, or other reasonable measures.

If a dispute cannot be resolved through informal discussion, the parties may consider using mediation or another form of alternative dispute resolution before taking legal action, where appropriate.

13. Changes to Terms and Conditions

The Company may amend these Terms and Conditions from time to time, for example to reflect changes in law, industry practice, or the scope of the Services. The version of the Terms and Conditions that applies to a particular booking will be the one in force at the time the booking was confirmed, unless the parties agree otherwise in writing.

14. Data Protection and Privacy

The Company collects and uses personal data from Clients only to the extent necessary to arrange and provide the Services, manage bookings, and comply with legal obligations. This may include names, addresses, contact details, and relevant property information.

The Company will take reasonable steps to keep personal data secure and will not share it with third parties except where required by law or where necessary to perform the Services, such as sharing address details with gardeners or subcontractors working on the Property.

15. Force Majeure

The Company shall not be in breach of these Terms and Conditions nor liable for delay in performing, or failure to perform, any of its obligations where such delay or failure results from events, circumstances, or causes beyond its reasonable control. This may include extreme weather, natural disasters, pandemics, industrial disputes, or transport disruptions.

In such circumstances, the Company will notify the Client where practicable and will use reasonable efforts to resume the Services as soon as it is safe and feasible to do so.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the law of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of the Services.

17. General Provisions

If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy. Any waiver must be in writing to be effective.

The Agreement is between the Company and the Client and no other person shall have any rights to enforce any of its terms.